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Shiny Red shortlisted for two Reputation Online Effectiveness awards

Tuesday, July 20th, 2010

Yesterday we were excited to hear that two of our campaigns have been shortlisted for the first ever Reputation Online Effectiveness Awards! 

We’ve been shortlisted for our work on Cobra, in the Best Use of Digital within a Broader Campaign category, and for our work with Habitat for the Reputation Turnaround Award.

Take a look at the shortlists on the Reputation Online Blog, and keep an eye out next week when they’ll be announcing the finalists and opening voting for the ‘Greatest Contribution from an Individual’ category.

Digesting the paywall debate

Friday, May 28th, 2010

In the week the Times launched its new standalone site behind a £1-a-day paywall (still free to trial now), there’s been a lot of debate around how long it will be until the presses stop rolling altogether, and whether a free vs paid-for online model is the way to go.

With the cost of keeping a journalist in Baghdad estimated at £1m a year and £100m needed annually to run a newsroom, the ability of media organisations to create original and valuable content and get people to pay for it when they increasingly expect “stuff for free” is a huge challenge for the industry – and in turn of huge significance for all PR and comms people.

 This piece for Wired has some interesting number-crunching by Peter Kirwan based on comments from Guardian editor-in-chief Alan Rusbridger and Sunday Times ed John Witherow. It’s a long read so some highlights and predictions:

 -          Digital ad revenues at the Guardian are increasing by 100% year on year

-          Even so, it could still be 5-10 years before the Guardian is earning enough from digital revenues to pay for its operations

-          Unsurprisingly, neither editor expects to ever build new printing presses – quoted in Media Week, both hedge their bets on how long it will be before they stop printing altogether but admit that date is “telescoping” ever closer and certainly less than 20 years.

Meanwhile over at the FT, John Gapper argues both papers need to become “more focused, deeper, with rarer data and information”. This “elite” style of content is how other publications from the Wall Street Journal to the Racing Post and the FT itself have managed to make pay walls work. Another route that  both the Times and Guardian are looking at is brand extension: keeping their loyal and most valuable readers close via clubs that give added benefits and content in return for a fee.

The other unfolding aspect of this is of course Google: if the search engine can no longer index Times content, then advocates of the free model would argue this devalues the overall Times brand as it becomes less influential in a global discussion of ideas. Pay wall advocates would counter that they’d lose more influence if they couldn’t afford quality journalism…

Finally, some eye-watering stats: the Times and Sunday Times are reported to be losing £240,000 a day, while the Guardian has just announced £26m-worth of cost-cutting to reduce the £100,000-a-day loss it was making last year.

(Disclosure: my husband works at the Times)

Digital Download: 30.04.10

Friday, April 30th, 2010

Bank Holiday is typically a big weekend for shoppers, and at Shiny, we’re suckers for a bit of retail therapy; so this week we look at what’s going on for High Street names over the long weekend:

 

Cradle to grave ad sparks debate

One retailer who’s advertising has made an impression with the online set is John Lewis with its latest TV spot. Some are hailing it as yet another JLP ad that tugs at the heartstrings, others think it’s all just a bit nihilistic and depressing – but it’s approaching 100,000 views on YouTube, so it’s definitely being seen – and sales are up  so they can’t be too upset with the week’s work.

 

Chase is on for free Choos

Next we have Jimmy Choo, which is running a treasure hunt competition across London using Twitter, Foursquare and Facebook. CatchAChoo is getting fashionistas to try and track down a  Jimmy Choo representative to win a free pair of their exclusive trainers. The campaign has picked up coverage in PR week, but since the “bait” is only staying in a given location for 3-4 minutes at a time, there is growing frustration amongst fans trying to snag the pair.

 

Argos looks to create a clearer picture for TV customers

If you’d prefer to drop £600 on a TV rather than a pair of shoes, Argos has announced its launching a video heavy buyers guide in the run up to the World Cup. With HD and 3D being hot tech topics for the summer, retailers are in a great position to create compelling content that not only gives customers a good experience, but also provides their sites with search benefits. The ability to embed useful keywords and search code into video means that Google and other search engines look favourably on pages like the one Argos is setting up.

 

Forget the shops – I am Iron Man!

Meanwhile, if you’re not the shopping type, you might want to check out the films on offer at your local ODEON. Iron Man 2 looks like the big release of the weekend, and they’ve gone all out on the fan technology as well with a page that has all the usual stuff (wallpapers, games) plus a neat little augmented reality app that allows you to be Iron Man from the comfort of your own chair.

Digital Download: 01.04.10

Thursday, April 1st, 2010

Welcome to Shiny Red’s end-of-the-week digital download, our summary of the things we’ve been chatting about at the office over the last few days. If you’d like to get this and other regular updates from us, you can now sign up either by email or RSS – simply click the button on the home page.

 

 

Twitter predicts a Labour victory

 According to Tweetminster, a site that pulls together and analyses UK-based political tweets, we’re heading for a Labour victory in the upcoming general election, following the principle that candidates who have the biggest online profiles tend to win their races.  Based on the 376 constituencies currently represented on Twitter the site is predicting the following results:

 

Labour 35%
Conservatives: 34%
Liberal Democrats: 22%
Others: 9%

 

Full story is here, and Tweetminster can be found here.

 

10 common social media mistakes

 A very useful overview from Econsultancy of the mistakes that brands make on Twitter, Facebook, Youtube etc. Well worth a read! Examples include Overfollowing (the habit of madly reaching out to grab as many friends or fans as possible, without bearing your target demographic in mind) and Falling Off The Wagon (like Pepsi for instance, who launched Pepsi Raw with a Twitter URL printed on the can, encouraging fans to get in touch via the site, but haven’t posted a message since January http://twitter.com/pepsiRAW).

 The full story is here.

 

April Fools gags

 Quick snapshot of some of the best (or maybe worst) gags from across the digital landscape:

 

  • Google Wave wave notification – Google announce that from now on they’ll send an actual human to let you know when you receive a new message
  • Youtube Text – Youtube announce that users concerned about bandwidth will be able to watch all videos on the site as text only
  • Google Nuclear – Google moves into uranium enrichment
  • Funny Or Die – the site changes to Bieber OR Die – with ALL content on the site now featuring Justin Bieber

 

And finally…

 Here’s some websites selected by the Shiny team that might raise a smile as everyone prepares for the Easter break – enjoy:

 

 

Happy Easter everyone!

Pfizer Quit With Help Campaign

Monday, March 15th, 2010

To coincide with this years’ No Smoking Day last week, our client Pfizer set up a free online ‘surgery’ to help those trying to quit smoking. The online surgery – www.quitwithhelp.co.uk – is staffed by GPs, offering smokers the opportunity to seek instant healthcare professional advice on quitting smoking in a confidential environment.

Pfizer’s research of 1,000 UK smokers, 100 GPs and a nationally representative sample of the population also discovered that:
• The most common method smokers reply on to help them quit is willpower alone (72%) – but only around 3% of smokers who give up with willpower alone are still off cigarettes a year later
• Nearly nine in ten people in the UK (88%) perceive smoking to be simply a lifestyle choice, not a medical condition
• Amongst UK smokers, over 80% recognise the damaging health impacts of smoking1, yet less than half (45%) would consider visiting their GP for advice and help to stop and even fewer, their local stop smoking service (34%) or pharmacist (21%)

The online surgery is open from 12.00 to 15.00 and 17.00 to 19.00 today and tomorrow (Tuesday 16 March), so if you need confidential advice from a GP head on over!

The 10 hottest social media sites/apps of Spring 2010

Thursday, March 11th, 2010

A few years back guessing which new tech start up was going to capture the imagination of web users was largely the preserve of the Silicon Valley (and Silicon Roundabout) clique. Not any more though. For astonished by the success of Facebook, Twitter and LinkedIn everyone from bloggers through to mainstream media titles are all eager to find out what is the next big thing. For sites that begin to show what the industry calls traction today could soon be the mega businesses of the next few years.

So I thought it was time to do a little round up of ten social media apps and sites that may just become the next big thing. It is interesting that while the first wave of social media sites focused on networking, these have a slightly different approach. Many have strong networking elements, but they also incorporate a lot of mobile technology and the companies behind them are perhaps much more focused on developing business models that generate revenue from day one than their predecessors. For me then the hot areas are location based services, group shopping, instant blogging, Augmented Reality, video networking and ereading. Any app/site that combined all that lot would get my vote.

Here then is my top ten for now (in no particular order)

1 Groupon

groupon

This is without a doubt the hottest property in the US web scene at the moment. It has the backing of some serious investors and is starting to gain a very large following who are spending real money on the site. So why haven’t you heard of it? Well Groupon works by offering discount deals on goods and services in specific cities. And so far the company has focused on the US – the London launch is apparently months away. The really clever bit is that the day’s offer is only activated if enough people get together in a group and agree to go for it. So, for example, to get a 70% off deal from a hairdressers you might need to get 100 people to sign up for the deal. And you do this by spamming/sharing the offer with all your mates on Twitter and Facebook and via email. Businesses love it as they can guarantee a certain amount of business while getting a huge dollop of social media PR at the same time.

With a very obvious hole in the market a host of UK companies have launched their own Groupon rivals. The most noteworthy are Snippa and Groupola. Neither though has so far delivered enough really cool offers to turn heads. The good news for them is that if they can get it right there is more than enough room in the market for several of these services. There are also a lot of cities in the UK. Northern entrepreneurs really ought to be on the case here. The concept could even go hyper local with smaller communities in large cities having their own offerings. This will be very, very big.

2 Appmakr

There are a lot media companies and indeed bloggers with large followers, who would love to have a presence on the iPhone and the iPad. That’s where Appmakr steps in. This controversial US company enables anyone with content to easily create an iPhone app. Think of its as the Wordpress of iPhone apps. There are however several catches. Firstly you still have to pay a fee – the entry level basic service is $199. Secondly there are rumours that Apple is about to crack down on RSS content only apps in the near future. The argument runs that the apps don’t ofter anything than the websites/blog, which is easily accessible via the iPhone anyhow. Conspiracy theorists point to Apple’s cosy relationship with big publishing houses as being the real reason it is slightly sniffy about content driven apps. After all how many dreadful games are there on the platform? This however might prove to be Appmakr’s big opportunity. If it can develop basic apps that cost little yet add features such as retail or location based services as well as content it might keep Apple happy and generate a whole new way for smaller media companies to make money.

3 Chatroulette

chatroulette

In many ways this has already gone mainstream with features in the media as well as an odd marketing campaigns from French Connection. However I think Chatroulettte could mature in 2010 from being a service that is the preserve of exhibitionists through to one that enables people to make real connections. In case you missed the hype Chatroulette is little like video Skype but with a genius twist. You switch your webcam on and start having a video conversation. What makes it interesting is that the person you speak to is chosen at random. What has made Chatroulette notorious is that some users say that as many as one in ten of the people they encounter are naked men. Ever the optimist I believe that people will get bored with this, or maybe even Chatroulette’s developers will work out a way of weeding nakedness out. Then it is very likely that people will find real uses for the services. Think speed dating. Or even niches. I might be want to speak to a group of Arsenal fans after a game and if I specify that request I could be chatting to Mikhail from Moscow about the Russian Gooners appreciation society. Think too how it might work if it were incorporated into a TV and you could talk with randoms about live events.

4 Stickybits

There’s a full review here but the gist of Stickybits is that it allows you attach any kind of content – images, words etc to a barcode. So now if you scan the barcode of the Crunchy Nut Flakes in our kitchen you get to see a pic of my daughter along with an audio message telling her father that the CNFs are hers and I need to open the Bran Flakes instead. Where it might score in the future is that you can buy a kit to add your own barcodes to things. At the moment these are a bit pricey. But imagine if you could leave barcodes in public places where you could then access information or cheeky messages – that would be fun. For me though the optimum use would be having a barcode in a business card. When the users accessed it they could then get an audio message, some video, and some text which explain in much more detail about who I am and what I do. Stickybits is clearly great fun and there are loads of features to explore, but it does strike me as an app in search of a killer feature. Cleverly Stickybits are using the community to come up with ideas which strikes me as a very sensible idea.

5 Siri

siri-iphone

Siri is an amazing free app for the iPhone that basically acts as a voice-driven personal assistant. You ask it what’s the weather going to be like? and it delivers a forecast for you. It can do loads more cool things, read the review here. The future it portrays sounds amazing. Here’s what the makers say. “You will soon pick up your phone and start asking your assistant things like “take me to live CNN news,” “send my dad the latest John Grisham book,” or “tell Adam I am running 20 minutes late,” and you will then watch it all happen. This evolution towards simplicity of interaction will reduce the barrier to almost everything you use your mobile device to do.”

The annoying thing though is that it is so far only available in the US. I guess they have to work on voice translations for the UK which means it may never come here. Which would be a tragedy! Anyway if this sounds good join the Siri to the UK Facebook group here

6 Foursquare

Out of the top ten Foursquare is perhaps the best known and most popular in the UK largely because it is already been championed by a significant section of the British social media Twitterati. The one thing it doesn’t have in its favour is that it is not that easy to explain. In fact in many ways until you use the service you probably think it sounds a little well, rubbish. It is built around an app which is available on many mobile platforms. When you fire up the app you get the opportunity to check into the place where you are. So if I an in cafe I check in and I get awarded some virtual points by Foursquare. I then compete with my friends to see who can get the most Foursquare points during a week. It does sound dreadfully sad (like a weak mobile version of Top Trumps), but believe me it is very addictive. The game also has lot of social features, so you can add comments about the places you visit. It also hooks up nicely with Twitter so you tweet about where you are and what you are up to. However in spite of geekiness Foursquare is growing very quickly. Brands have also started to take it seriously. Soon it will be commoun to check in at places using Foursquare and get free offers etc. Some far sighted UK brands have been doing this already. I can’t quite see Foursquare ever really emerging as a social network to rival Facebook or as a serious reviews site either. It is however lots of fun.

7 Posterous

posterous2

Given my passion for blogging I had to include one content platform in the top ten and inevitably it goes to Posterous as I use it almost every day. This service, which began nearly two years ago now, enables users to blog very quickly and easily either by sending an email with the post and the picture included, or by using a very clever bookmarklet that lets users instantly grab an image on a page and then opens up a text box for them to get typing. The other clever bit is that once our post is up Posterous can send a link to any number of social sites including Twitter and Facebook to entice readers. Posterous also has a very simple to use iPhone app too and quite a few high profile US bloggers are very vocal about the format. It also has a rival called Tumblr, which is aso excellent and works in a similar though slightly more complicated way. Unluckily for Posterous several of its key features have now been incorporated in mainstream blogging platforms like Wordpress and Typepad, but Posterous is still growing very nicely and I would put money on the developers once again delivering some killer new unique features in the not too distant future.

8 Layar

layar beatles

One of the most talked up technologies of 2010 is Augmented Reality. AR browser Layar lets you overlay a layer of digital content over external reality as seen through your phone’s camera. Point your phone’s camera at a street/building/person, and on the screen, information about what you’re seeing is overlaid onto your view of it. With Layar any developer with a bright idea can add their own layer of content. There’s a Wikipedia layer for location-tagged Wikipedia entries, a find-an-available-house layer called Funda set up by an entrepreneurial Irish developer with an interest in property, and a bank has done one marking all nearby ATMs.There are also some fun apps including one that offers a very cool Beatles virtual tour of London. A lot of developers are working with Layar now and there are apparently over 400 apps for it. A lot of brands have taken notice too, so expect to see a rush of AR apps in the not too distant future.

9 Twitcasting

There are lots of apps that enable you to stream video from your mobile, Qik, for example, has been around several years.Twitcasting uses social media to take live streaming onto another level. After downloading the app, link your Twitter account to Twitcast site by signing in here and then shoot away. The screen on the Twitcasting app is split into a video recording screen and a twitter feed. Hit “Go Live” to go live and as you shoot the video a text box pops up suggesting you post a link to livecast to twitter. Any of your followers can then click on the link and go over to your video channel on the Twitcasting site – just the same way that TwitPic works. The livecast switches off if you receive a phone call. The website grabs @replies on Twitter and posts them as comments under the video – it’s pretty cool, it also archives your videos just like Twitpic does with pictures. Twitcasting might not be a huge mainstream success but some of its features are sure to be incorporated into other video sites very quickly.

10 Kobo

kobo

Kobo is a really good idea that makes a lot of sense for those who love electronic books. Unlike rival services Kobo sets itself apart from other digital book stores by offering a synchronised eBook library across a number of gadgets, from smartphones to netbooks. For instance, if you’re lucky enough to own an iPhone, an e-reader, a tablet PC and a desktop PC, Kobo will use cloud storage to sync your library across multiple devices, meaning your page is kept whatever you’re reading the eBook on, as well as giving you access to all your novels at any time. It has just launched in the UK, boasta huge library of titles and best of all has a lot fo the classic for free.

How to make your iPhone app stand out

Monday, February 8th, 2010

It was perhaps inevitable that Apple App store would hit 3 billion downloads in January, as the app rollercoaster goes on with no sign of stopping. With Gartner recently predicting that the app market will be worth $29.5 billion by 2013 with an estimated 21.6 billion consumer downloads, there are obvious benefits for brands for brands to reap.

However, there are over 20 different categories of apps available on the App Store (everything from games to travel, to weather) and it’s a space in which Google Android, Samsung and Nokia will gain a bigger piece of the pie in the next few years.  With over 100,000 different apps available, it’s becoming an increasingly crowded platform where there is more of a challenge for brands to make their voices heard. 

So what works when developing mobile applictions?  For repeat use, we’d suggest developing apps which are fun or functional, designed to solve a particular problems for a particular audience, or involve a useful application of innovative technology.

 It’s also important to invest time and money to promote the app and make some noise around it. It’s no longer a case of just building it and having in on a platform being enough

What is also key is that brands think long term about apps if they want it to be used after the initial download – more gimmicky apps with limited functionality have a short shelf-life after downloading. Brands need to create apps with a long lifespan, and promote them wisely.

Here’s a selection of iPhone apps which have really stood out for the team recently:

Acrossair – a browser for genuinely useful augmented reality applications : from the Stella bar finder, to the Becks gig finger, and Google, Qype and Yelp listings for everything you’re likely to need when out and about – from restaurants to supermarkets to petrol stations

Guardian Mobile – the option to personalise content, create your own personal news stream and download to read offline are likely to change the way we consume media – with over 70,000 downloads it’s also shown people are willing to pay for the pleasure of reading

Tesco Wine Finder – out in a restaurant, love the wine you’re drinking not sure you’ll remember it the next morning? Take a photo, upalod it to the app and the handy use of recognition technology will match the label against Tesco’s wine database, tell you where it’s stocked and even allow you to order some to be delivered to your door.

Foursquare – it’s not the first location-based app, but it’s having a moment in the spotlight at the moment. As well as consumer applications, the real strengths lie in benefits for brands, which we’ll be talking about later…

Tories reveal digital media strategy

Thursday, January 21st, 2010

There has been a lot of sabre rattling about digital media from the Conservatives over the last few months. Now it appears that the party has finally agreed a strategy which was outlined earlier this week by Shadow Secretary for Culture, Media and Sport Jeremy Hunt. In an interview with New Media Age, which you can read here, Hunt promised to deliver a light touch regulatory environment while at the same time keeping an eye on how the BBC’s online activities were impacting on the private media sector.

Hunt said “We’re one of the most advanced countries in the world for creating digital content,” he said. “Central to that is a government embracing it but knowing when to regulate and when to step back.”

As for the BBC Hunt said that “The BBC’s online presence should be within defined boundaries that relate closely to its broadcast output. We’ll have discussions with the BBC when it’s negotiating the next licence fee in 2012,” he said.

Other key areas for Hunt and his team include supporting a new structure for online copyright and IP, ensuring privacy concerns don’t throttle commercial models, and creating an environment attractive to the world’s most innovative digital media companies

CES 2010 – the social web gets everywhere

Monday, January 18th, 2010

Sony dashFor several years now pundits have been predicting that the social web will be available on all kinds of devices in the home and not just PCs and Smartphone. In many ways CES 2010, the huge consumer electronics show which was held last week in Las Vegas, saw those web gadgets finally materialise. For although there were some interesting new  PCs (Lenovo broke the mould with a couple of its models), and an innovative smartphone from Motorola  the Backflip, CES 2010 was all about web-enabled TVs, devices, ereaders and of course tablets.

The impending arrival of  Apple’s tablet, the iSlate or iTablet depending on which ‘insider’ you believe, cast a very long shadow over the event. Almost all the major PC makers, along with tens of small far eastern companies, paraded web tablets that will inevitably rival whatever is up Apple’s sleeve. Of course web tablets are not new, Microsoft had one as far back as 2010, the difference this time round is that the tablets run largely using web browsers than full operating system like Windows. They are also very much driven by the social web with access to Twitter/Facebook and other networking sites one of their core applications.

Part of the new wave of tablets has been driven by the growing adoption of the Google Android platform; at the show I saw at least a dozen tablets running using this format. They worked well and did offer easy access to key apps as well as quick and easy web browsing, however the cynic in me did feel that they seemed little more than smart phones with bigger screens. It’ll be very interesting to see how the high profile models from the likes of Dell and HP fare.

Several companies did offer innovative takes on the tablet the best of which, in my view, was the Sony Dash. Designed to be used more in the kitchen and the bedroom the Dash offers very easy access to a host of key websites and from day one the users also has the option of downloading over 100 apps for the device. It goes on sale in the US shortly, but there’s no UK launch planned.

British company  Pure Digital also debuted an interesting device the show, the  Sensia is essentially an internet radio that has been customised  to enable the user to access their Facebook and Twitter accounts. Similar to Sony Pure is hoping that its community will create apps for use on the device.

CES 2010 was also the year of the ereader with a host of companies parading innovative new models. Almost all included on board wireless connections and web browsers so that the device could be used as tablets when they weren’t being used for reading. The device that perhaps generated the most excitement was the Plastic Logic Que ereader, which was originally developed in Cambridge in the UK. It has been created with newspapers and periodicals in mind. Much bigger than most ereaders the demos we saw of USA Today on its 8.5 screen looked very convincing. Its only problem is that it runs a mono screen rather than a colour one.

Sure to be a key rival to Plastic Logic in the high-end ereader sphere, the Entourage eDGe will be the first ereader to go on sale that sports two screens. The concept being that one is permanently used for reading books while the other enables the user to surf the web or work with Excel spreadsheets etc.

CES 2010 also saw the social web properly arrive on big screen sets. Almost all the major manufacturers from LG through to Panasonic announced internet ready TVs and Samsung even unveiled an app programme with a range of goodies such as YouTube and Twitter already optimised for its sets. Several companies also showed Skype running on TVs with set owners using services to make free video calls.

In some respects CES 2010 was transitional one. Many of the products will go on sale in the UK initially and only reach the UK at the end of the year. However it is clear that we are inching ever close to the connected home and the social web in every room

Another reason for brands to embrace Twitter – SEO

Tuesday, December 8th, 2009

The number of brands using the world’s favourite micro blogging service is growing each week. It seems incredible but just six months back it was difficult to think of any brand that was using the service effectively, now there are many companies using Twitter for everything from customer engagement through to press liaison.

As of this week there’s yet another reason for brands to embrace the micro blogging service to communicate its core messages and that is because it Twitter is now good for SEO (search engine optimisation)

Google has just added real time searches adding updates from Twitter and Facebook groups (though not personal Facebook accounts) to its results. It hasn’t yet been rolled out in this part of the UK but is likely to go live in the next few days. There’s a more detailed explanation of the technical elements of the service here and on this video

It’ll be interesting to see how highly Twitter Updates feature on Google searches for brands, but given Google’s commitment to offering near live information I think they could be quite prominent. This makes it essential that brands have a presence on Twitter. If they don’t they might find that searchers are first presented with Twitter users who may have a very different view of the brand.

On a more positive note this also means that Twitter can also be used for SEO in this instance to deliver traffic to a blog or news post on a website. The idea being that the tweets feature links back to the parent site. This is a real opportunity for brands to improve their search engine rankings organically.

Case studies

Bassetts Becta ebay McDonalds National Lottery Panasonic Pfizer Sky Very Cobra Beer

Twitter

Latest Blog Posts

Shiny Red shortlisted for two Reputation Online Effectiveness awards
July 20th @ 15:07

Our pick of the Cannes Lions, and World Cup finale
July 9th @ 13:07

Digital Download
July 2nd @ 15:07

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