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Posts Tagged ‘Facebook’

Digital Download – retail special

Friday, August 6th, 2010

A round-up the digital / social media stories from the last seven days that have caught our eye, this week focusing on news from the retail sector. 

Supermarkets first, in the week that the battle for your mobile handset steps up a gear, with several of the biggest chains announcing new plans for their mobile shopping services. Tesco, for instance, have revealed plans to launch their first transactional app, which will allow shoppers to browse the store’s full range, and create / update shopping lists. Mobile commerce is likely to become a huge priority for all the players in this field, with Tesco having made £136m profit from online sales last year, and recent research suggesting that the number of people shopping via mobile handsets will reach 106.8m worldwide this year. The app will launch next week on the Nokia Ovi store, rather than via Apple’s App Store, in a bid to target a mainstream mum audience rather than the typical iPhone user.

 

 

In addition Asda have confirmed this week that they’re looking at ramping up their mobile offering, which will likely soon include an iPhone app, which will bring their services more in line with those of competitors such as Marks and Spencer, and Ocado, the latter of which has reported that their iPhone app has generated 4.4% of orders since it launched last year. Waitrose have also launched an iPhone app and mobile website following a rise in consumers accessing Waitrose.com via mobiles. Both will offer exclusive recipes from Delia Smith and Heston Blumenthal, and details of latest in-store offers.

 

To add some context as to how lucrative mobile commerce is becoming, Amazon’s most recent earnings report revealed that the etailer has just become the first company to generate over $1bn solely through mobile channels. Crucially, as well as a dedicated iPhone app, Amazon has covered all bases with a mobile optimised website, to appeal to as broad an audience as possible. The site also now had Facebook Connect capability, allowing shoppers to share information on their purchases / wishlist with their friend network.

 

 

Sainsburys, meanwhile, unveiled their big digital campaign for the summer this week, which is taking place on their Facebook page on a new ‘Summer Ideas’ tab, and will see weekly recipe episodes showing the ‘Tiny Taste Team’ challenging shoppers to try new recipes. Clicking through to Youtube from the page, however, reveals the to date the first video has been viewed just 1,329 times, with only 258 of the views coming via the Facebook page, suggesting this one might be a slow-burner rather than instant hit.

 

 

This week Argos have kicked off a London-only trial of a same-day delivery service, which claims to be able to deliver items from a 14,000-strong product range within 90 minutes. This follows a recent announcement that 22% of total sales were coming via customers using the online store and reserving items for pick-up, so can be seen as a natural extension of this offering. Curiously, this new development will put Argos on a similar footing to the high-end fashion retail site Net A Porter, who also offer a same day delivery service within London. So, if you wished, you could order a gorgeous Argos ring and a lovely Gucci snood in the morning, and have both delivered to wear around the office in the afternoon. Tempting I know.  

 

And finally… not strictly a retail story, but one we wanted to include for the nostalgia factor: Nestlé has kicked off a major integrated campaign to launch a new version of Milkybar aimed at adults: Milkybar Raisin and Biscuit. The Ungrow Up campaign, which began this week, prompts adults to impersonate the iconic Milkybar Kid by uploading their own versions of the Milkybar theme to milkybar.co.uk. Visitors to the site can also record a version via a webcam which superimposes the Milkybar kid’s glasses and hat on them plus access downloadable content to advise on how to create the most distinctive videos.

 

Digital Download

Friday, June 4th, 2010

Shiny Red’s pick of the week’s social media stories:

Helen – Dubya joins Facebook

George W Bush has discovered a way to fill the days since leaving the Oval Office: he’s signed up to Facebook. His page has already attracted 112,878 fans in just a couple of days, though he’s still a fair way off his successor Barack Obama, who has over 8.6m fans on the site. On our side of the pond David Cameron has 67,127 fans, beaten by Nick Clegg on 73,156.

Alex – Coke’s closely-guarded trade secret forms new campaign focus

Coke have launched a fascinating teen-targeted campaign based around the history of Doc Pemberton, the company founder, and the mystery of the drink’s special formula. Elements include a viral video, Twitter feeds, a Facebook app that allows you to send a video polar bear message to a friend, ‘secret’ websites, a ‘live’ webcam feed of the Coke vault, a ‘Smilizer’ microsite where users upload their laugh which can then be combined with other laughs to make a ‘bouquet’, and much more…

Carli – the fake BP Twitter profile

BP is still frantically trying to clean up after and plug the spill that stemmed from an oil rig burst in April. But while no one seems to have the ability to actually stop the leak, one person has attacked the problem with an unconventional tool: satire. Leroy Stick has created BPGlobalPR, an entertaining  twitter feed from BP’s perspective. He is also selling “BP Cares” t-shirts and claims that all profits will go to healthygulf.org.

Kate – The History of RickRolling

Hard-hitting news here – a visual guide to the historical internet phenomenon known as the ‘RickRoll’.

Gill – Kidnapped kids on Facebook

A Californian mum has tracked down her missing children – who were kidnapped 15 years earlier by her ex-husband – by searching for them on Facebook. See, it’s not all about time wasting…

Matt – Lady Gaga and Justin Bieber to steer the future of social media?

The two music artists’ managers this week carried out a joint interview with Tech Crunch and outlined their plans on how to move forward in the digital space. Both have used social media tools, namely Twitter and YouTube, to elevate their artists and both are actively looking for new tools to build and engage their audience. To give a sample of their online success, Gaga has 4.3 million Twitter followers, Bieber has 2.8 million. On YouTube, Lady Gaga’s top three videos recently surpassed one billion views, the 16-year-old is not that far behind with more than 380 million views on his VEVO channel. Now that their clients are major influencers online, Braun and Carter are ready to use that capital to strike lucrative partnerships with the next generation of startups (there’s more info in the article).  And to finish off, here’s the preview of Gaga’s new video, which has already notched up 1.6m views.

The Not Rules of Managing Facebook pages

Monday, April 19th, 2010

Cobra We Love Curry Facebook PageHere at Shiny Red we’re lucky enough to manage several high profile Facebook Fan pages including Cobra Beer’s ‘We Love Curry’ page, a page Facebook themselves frequently cite as an example of best practice. The 61,000+ fans of the page have strong opinions about beer and curry so can be quite a handful!

As the number of branded presences on Facebook increase, it’s undoubtedly getting harder and harder to cut through in light of competitors and really hit the target demographic.  However from our experience, it’s about knowing your audience and what interests them. 

I’m not going to preach ‘100 rules to make your page the best in the world ever’ as I don’t believe there are any die-hard rules in social media, every brand is different, ever page is different.  Instead, here are a handful of tips that might help:

-          Read the Facebook T&Cs: You risk ending before you’ve even started if you break the rules – for example did you know you should only run Facebook competitions through a Facebook app (such as building your own tab) or on an external Facebook page?  Anything else will lead to your page being deleted…

-          Know your audience:  When you first start the page experiment with your updates to what interests your fans, see what they like and don’t – you’ll soon get an idea what’s working

-          Use Facebook metrics:  They’re not perfect but they’ll still give you a pretty good insight into the above – e.g. what time of day should you post updates for maximum interaction or what content has proved most popular in the past week

-          Ask questions:  It’s an obvious one but it’s an easy way to interact with your fans. Just make sure you don’t ask anything that could lead to dodgy answers…

-          Keep content fresh: Link to news stories that might interest fans, update photo galleries when you can link to videos

-          Make it as interactive as possible:  At a bare minimum upload interesting and engaging  images or video, if you can build a tab to host more then that’s a bonus!  Anything that your fans can comment on is a good start

-          Keep learning: it’s an art not a science, listen to your fans  and you’ll be fine!

So there you have it.  My ‘not rules’ for Facebook.  What about you?  Any other not rules for Facebook?

The rise of social gaming: can brands harvest success on Farmville?

Thursday, March 25th, 2010

Image by rjbaileyThis week, a Bulgarian worker has been sacked for milking a cow at his desk while playing Farmville: could this be the 2010 version of being Dooced? The growing popularity of Farmville means that many skiving workers could be at risk. At the moment, more people play Farmville than use Twitter. The social game is currently dominating the Facebook Application Leaderboard with over 82,394,053 monthly active users – which dwarfs the 18 million estimated users of Twitter.

In case you haven’t yet played the game, the idea about Farmville is that you cultivate and manage your own farm by growing crops, keeping animals and building stables and sheds. You sell your crops and animal produce for coins so that you can buy more things for your farm, and most things you do earn you experience points which go towards unlocking more crops, animals and experiences for you to try. Growing pretend aubergines and milking cows made out of pixels may sound like a crazy way to spend your time – but it’s oddly addictive.  Games that focus on gaining points through experience can have an odd hold over people – just look at some of the most successful games of all time: Final Fantasy, Pokémon and World of Warcraft are broadly similar, showing how popular that this style of gameplay is.

How Farmville differs from traditional gaming is its social element. While video game companies have been working on collaborative gaming for years, with Farmville all you need is computer access and a Facebook account – meaning anyone who’s curious and near a computer can try, rather than many potential gamers who are priced out by expensive consoles. If you’re on Facebook, Farmville is nearly impossible to miss as Farmvillle’s creators Zynga have ensured that relentless promotion by players themselves is sometimes key to gameplay – anyone who’s bothered you with their updates isn’t just doing it to be annoying (well, not always, anyway).

So why is Farmville important? Because it’s a great example of how social gaming is going mainstream. Maggie Shiels reports for the BBC that the growth of social gaming was the big news at the Game Developers Conference in San Francisco last week, demonstrating how important it is becoming in that space. Another interesting fact is that the average social gamer is not who you think she might be: she’s a 43-year-old woman.

Given that players of Farmville hold more purchasing power than you might think, it seems like accessing Farmville’s audience could be a great opportunity for brands. Bing certainly thought so – this week they ran a game which offered users free “farm cash” if they became a fan of Bing on Facebook (as reported on Econsultancy). This earned them over 400,000 fans – but there’s not much on their Facebook fan page to entice them in any further. Farm cash is a valuable commodity on Farmville and hard to come by without paying for it with your own money – so as a method of gaining Facebook fans, it’s very effective. I’m just not sure how many actual fans they’ll win in the process.

Another noteworthy point for brands is that Farmville has recently launched its own site, away from Facebook.com. This means that we’ll have to keep a close eye on what happens – if Zynga successfully lure Farmville fans into their own space, any collaboration with Facebook pages might have to be re-considered. Personally, I suspect that successful integration with Farmville for a brand will take careful matching (Bing’s link is “you can search for Farmville information on Bing”, which is true but hardly different to any other search engine) as well as considered thinking about what a brand wants to achieve. If you want some numbers, then a partnership with Farmville would definitely deliver if you throw a gaming incentive their way – but if you want an engaged audience for what you have to offer, you might be better off taking lessons from the game rather than try to piggyback on it. Unfortunately, the main lesson is to create something compelling – and that’s the sort of thing you can’t just grow.  

The 10 hottest social media sites/apps of Spring 2010

Thursday, March 11th, 2010

A few years back guessing which new tech start up was going to capture the imagination of web users was largely the preserve of the Silicon Valley (and Silicon Roundabout) clique. Not any more though. For astonished by the success of Facebook, Twitter and LinkedIn everyone from bloggers through to mainstream media titles are all eager to find out what is the next big thing. For sites that begin to show what the industry calls traction today could soon be the mega businesses of the next few years.

So I thought it was time to do a little round up of ten social media apps and sites that may just become the next big thing. It is interesting that while the first wave of social media sites focused on networking, these have a slightly different approach. Many have strong networking elements, but they also incorporate a lot of mobile technology and the companies behind them are perhaps much more focused on developing business models that generate revenue from day one than their predecessors. For me then the hot areas are location based services, group shopping, instant blogging, Augmented Reality, video networking and ereading. Any app/site that combined all that lot would get my vote.

Here then is my top ten for now (in no particular order)

1 Groupon

groupon

This is without a doubt the hottest property in the US web scene at the moment. It has the backing of some serious investors and is starting to gain a very large following who are spending real money on the site. So why haven’t you heard of it? Well Groupon works by offering discount deals on goods and services in specific cities. And so far the company has focused on the US – the London launch is apparently months away. The really clever bit is that the day’s offer is only activated if enough people get together in a group and agree to go for it. So, for example, to get a 70% off deal from a hairdressers you might need to get 100 people to sign up for the deal. And you do this by spamming/sharing the offer with all your mates on Twitter and Facebook and via email. Businesses love it as they can guarantee a certain amount of business while getting a huge dollop of social media PR at the same time.

With a very obvious hole in the market a host of UK companies have launched their own Groupon rivals. The most noteworthy are Snippa and Groupola. Neither though has so far delivered enough really cool offers to turn heads. The good news for them is that if they can get it right there is more than enough room in the market for several of these services. There are also a lot of cities in the UK. Northern entrepreneurs really ought to be on the case here. The concept could even go hyper local with smaller communities in large cities having their own offerings. This will be very, very big.

2 Appmakr

There are a lot media companies and indeed bloggers with large followers, who would love to have a presence on the iPhone and the iPad. That’s where Appmakr steps in. This controversial US company enables anyone with content to easily create an iPhone app. Think of its as the Wordpress of iPhone apps. There are however several catches. Firstly you still have to pay a fee – the entry level basic service is $199. Secondly there are rumours that Apple is about to crack down on RSS content only apps in the near future. The argument runs that the apps don’t ofter anything than the websites/blog, which is easily accessible via the iPhone anyhow. Conspiracy theorists point to Apple’s cosy relationship with big publishing houses as being the real reason it is slightly sniffy about content driven apps. After all how many dreadful games are there on the platform? This however might prove to be Appmakr’s big opportunity. If it can develop basic apps that cost little yet add features such as retail or location based services as well as content it might keep Apple happy and generate a whole new way for smaller media companies to make money.

3 Chatroulette

chatroulette

In many ways this has already gone mainstream with features in the media as well as an odd marketing campaigns from French Connection. However I think Chatroulettte could mature in 2010 from being a service that is the preserve of exhibitionists through to one that enables people to make real connections. In case you missed the hype Chatroulette is little like video Skype but with a genius twist. You switch your webcam on and start having a video conversation. What makes it interesting is that the person you speak to is chosen at random. What has made Chatroulette notorious is that some users say that as many as one in ten of the people they encounter are naked men. Ever the optimist I believe that people will get bored with this, or maybe even Chatroulette’s developers will work out a way of weeding nakedness out. Then it is very likely that people will find real uses for the services. Think speed dating. Or even niches. I might be want to speak to a group of Arsenal fans after a game and if I specify that request I could be chatting to Mikhail from Moscow about the Russian Gooners appreciation society. Think too how it might work if it were incorporated into a TV and you could talk with randoms about live events.

4 Stickybits

There’s a full review here but the gist of Stickybits is that it allows you attach any kind of content – images, words etc to a barcode. So now if you scan the barcode of the Crunchy Nut Flakes in our kitchen you get to see a pic of my daughter along with an audio message telling her father that the CNFs are hers and I need to open the Bran Flakes instead. Where it might score in the future is that you can buy a kit to add your own barcodes to things. At the moment these are a bit pricey. But imagine if you could leave barcodes in public places where you could then access information or cheeky messages – that would be fun. For me though the optimum use would be having a barcode in a business card. When the users accessed it they could then get an audio message, some video, and some text which explain in much more detail about who I am and what I do. Stickybits is clearly great fun and there are loads of features to explore, but it does strike me as an app in search of a killer feature. Cleverly Stickybits are using the community to come up with ideas which strikes me as a very sensible idea.

5 Siri

siri-iphone

Siri is an amazing free app for the iPhone that basically acts as a voice-driven personal assistant. You ask it what’s the weather going to be like? and it delivers a forecast for you. It can do loads more cool things, read the review here. The future it portrays sounds amazing. Here’s what the makers say. “You will soon pick up your phone and start asking your assistant things like “take me to live CNN news,” “send my dad the latest John Grisham book,” or “tell Adam I am running 20 minutes late,” and you will then watch it all happen. This evolution towards simplicity of interaction will reduce the barrier to almost everything you use your mobile device to do.”

The annoying thing though is that it is so far only available in the US. I guess they have to work on voice translations for the UK which means it may never come here. Which would be a tragedy! Anyway if this sounds good join the Siri to the UK Facebook group here

6 Foursquare

Out of the top ten Foursquare is perhaps the best known and most popular in the UK largely because it is already been championed by a significant section of the British social media Twitterati. The one thing it doesn’t have in its favour is that it is not that easy to explain. In fact in many ways until you use the service you probably think it sounds a little well, rubbish. It is built around an app which is available on many mobile platforms. When you fire up the app you get the opportunity to check into the place where you are. So if I an in cafe I check in and I get awarded some virtual points by Foursquare. I then compete with my friends to see who can get the most Foursquare points during a week. It does sound dreadfully sad (like a weak mobile version of Top Trumps), but believe me it is very addictive. The game also has lot of social features, so you can add comments about the places you visit. It also hooks up nicely with Twitter so you tweet about where you are and what you are up to. However in spite of geekiness Foursquare is growing very quickly. Brands have also started to take it seriously. Soon it will be commoun to check in at places using Foursquare and get free offers etc. Some far sighted UK brands have been doing this already. I can’t quite see Foursquare ever really emerging as a social network to rival Facebook or as a serious reviews site either. It is however lots of fun.

7 Posterous

posterous2

Given my passion for blogging I had to include one content platform in the top ten and inevitably it goes to Posterous as I use it almost every day. This service, which began nearly two years ago now, enables users to blog very quickly and easily either by sending an email with the post and the picture included, or by using a very clever bookmarklet that lets users instantly grab an image on a page and then opens up a text box for them to get typing. The other clever bit is that once our post is up Posterous can send a link to any number of social sites including Twitter and Facebook to entice readers. Posterous also has a very simple to use iPhone app too and quite a few high profile US bloggers are very vocal about the format. It also has a rival called Tumblr, which is aso excellent and works in a similar though slightly more complicated way. Unluckily for Posterous several of its key features have now been incorporated in mainstream blogging platforms like Wordpress and Typepad, but Posterous is still growing very nicely and I would put money on the developers once again delivering some killer new unique features in the not too distant future.

8 Layar

layar beatles

One of the most talked up technologies of 2010 is Augmented Reality. AR browser Layar lets you overlay a layer of digital content over external reality as seen through your phone’s camera. Point your phone’s camera at a street/building/person, and on the screen, information about what you’re seeing is overlaid onto your view of it. With Layar any developer with a bright idea can add their own layer of content. There’s a Wikipedia layer for location-tagged Wikipedia entries, a find-an-available-house layer called Funda set up by an entrepreneurial Irish developer with an interest in property, and a bank has done one marking all nearby ATMs.There are also some fun apps including one that offers a very cool Beatles virtual tour of London. A lot of developers are working with Layar now and there are apparently over 400 apps for it. A lot of brands have taken notice too, so expect to see a rush of AR apps in the not too distant future.

9 Twitcasting

There are lots of apps that enable you to stream video from your mobile, Qik, for example, has been around several years.Twitcasting uses social media to take live streaming onto another level. After downloading the app, link your Twitter account to Twitcast site by signing in here and then shoot away. The screen on the Twitcasting app is split into a video recording screen and a twitter feed. Hit “Go Live” to go live and as you shoot the video a text box pops up suggesting you post a link to livecast to twitter. Any of your followers can then click on the link and go over to your video channel on the Twitcasting site – just the same way that TwitPic works. The livecast switches off if you receive a phone call. The website grabs @replies on Twitter and posts them as comments under the video – it’s pretty cool, it also archives your videos just like Twitpic does with pictures. Twitcasting might not be a huge mainstream success but some of its features are sure to be incorporated into other video sites very quickly.

10 Kobo

kobo

Kobo is a really good idea that makes a lot of sense for those who love electronic books. Unlike rival services Kobo sets itself apart from other digital book stores by offering a synchronised eBook library across a number of gadgets, from smartphones to netbooks. For instance, if you’re lucky enough to own an iPhone, an e-reader, a tablet PC and a desktop PC, Kobo will use cloud storage to sync your library across multiple devices, meaning your page is kept whatever you’re reading the eBook on, as well as giving you access to all your novels at any time. It has just launched in the UK, boasta huge library of titles and best of all has a lot fo the classic for free.

The buzz about Google Buzz and how it might impact on brands

Tuesday, February 9th, 2010

Google today unveiled what may become its most significant launch in several years in the shape of Google Buzz. But what is it and how might it shape the the next few years of online media?

What is it? - It is essentially the company’s attempt to build a social network. It has worked in this space before and even bought start ups that use social networking technology, but Buzz is its most realised attempt to deliver a rival to Facebook, Twitter et al

So what does it do? - At its heart Buzz is a stream of status updates, pictures, links, and videos from your friends. Imagine a rich media version of Twitter or Facebook and you are not far off. In many respects it isn’t unlike FriendFeed the social networking aggregator (which pulled together people’s online activity into one feed) which was bought by Facebook last year. If you use Flickr, Picasa, Google Reader, or Twitter you can incorporate that content into your Buzz. Interestingly, however, you can’t post an update to Twitter via Buzz, though Google says that feature is coming soon. To set Buzz up you chose who you want to follow from your Gmail contacts – it will suggest people to follow from who you email the most. The tricky party you’ll have will be weeding out your work colleagues from your friends. You can also have private or public buzzes. The plan is to also have buzzes for enterprise and educational users. In those cases, public buzzes may only be available within your company, while private would be private to other individuals in your network. Compare this with the much simpler Twitter which gives you a public account and lets anyone read your tweets.

But do we really need another social network? - In some respects no. Facebook and Twitter are hugely successful and both are still growing. Google is obviously very concerned that is missing out user’s content creation, both from a monetary point of view – the more pages it generates the more places it has for its very successful advertising – and also from as search point of view. It is hard for Google to track live updates from Twitter and impossible to search Facebook status updates. If Google Buzz is successful it will mean it has control over a huge new wave of content which will be easy to search.

Why would anyone use it though? - The genius part is that Buzz is being built into Gmail. Gmail users will in the next few days find a buzz tab underneath their inbox tab for them to explore. This means Buzz starts with a potentially huge installed base of over 176 million users. To put that in context Twitter has around 80 million users, so if over half of Gmail’s users try Buzz it will instantly have a larger base than Twitter.

Does it work on mobiles? – In some respects Buzz is as much about the mobile space as it is about the web. It works seamlessly with Google’s Android phone system, but is also compatible with the iPhone and other phone platforms. The idea is that you tag your posts to certain real life places, a little like the hot new start up Foursquare. So for example you’ll be able to see all the buzzes about a certain place like a restaurant and find out whether others think the food they sell is any good.

How will it work for publishers? - This is an interesting question. Twitter works well for publishers as it enables them to create an account for a website and then post updates about the content it has placed on the site. It works like a RSS reader. Google Buzz is more difficult for publishers in that it focuses on an individual through their Gmail account rather than a new account linked to a website. If anything it could be very democratic in that if content is good it will be shared by individuals which will of course drive traffic to the website.

Does it have any weaknesses? - Firstly while it will work well for existing Gmail customers it probably won’t attract many new customer to Gmail so its growth may be slow. Still with that huge installed base it will have access to a lot of content already. Secondly Buzz sends comments on your status update straight to your email which won’t please people who are already managing huge amounts of mail.

Any pluses or minuses for brands? - Well Buzz could definitely be a rival for Yammer and enable companies to create company-wide micro blogging systems. Most importantly though it will enable brands to track their reputation in the same way they do with Twitter. If people use Buzz to deliver Facebook style updates, if these are set to public they will be searchable (unlike Facebook) and brands may get more personal, more spontaneous views of their output than they do with Twitter.

In the long run Google Buzz could prove to be the Twitter killer. If Gmail’s many users adopt Buzz and get out of the habit of using Twitter then Twitter’s influence could seriously decline. There are already hardcore Twitter users who are becoming disenfranchised by the service as they see it increasingly becoming the preserve of brands, influentials, celebrities and spammers rather than a useful way of communicating with their friends. Buzz could work well for them. This would be bad for brands as because of the personal nature of Buzz it will be more difficult for them to get their messages out than it is via Twitter. Unoless of course Google has some interesting enterprise solutions up its sleeve.

The social media users profile chart

Thursday, January 21st, 2010

technographics

Like many people working in social media we were intrigued by the Social Technographics chart developed by Forrester a couple of years back. This rounded up some Forrester research on social media and used the data to create typical social media user profiles. So, for example, at the top we have Creators – who publish a blog make videos etc – and then at the bottom Spectators, people who imbibe social media but don’t actually create any content.

When the chart was originally put together Twitter, and to a lesser extent Facebook, was in its infancy. So Forrester has now put together a new chart that incorporates what it calls Conversationalists, these are people who use Twitter and Facebook for tweeting updates etc
When you look at the chart you’ll see that the figures add up to way more than 100% – that’s because mainly people are included on more than one category. For example many Shiny Redders would appear in all of them.

Interestingly Forrester says that there have been many changes in the last couple of years with Spectators maxing out at around 70%, Joiners growing rapidly and Creators growing, but more slowly.

There is obviously a huge amount of data begin the chart but to access that you will need to be a Forrester subscriber.

For more go here

CES 2010 – the social web gets everywhere

Monday, January 18th, 2010

Sony dashFor several years now pundits have been predicting that the social web will be available on all kinds of devices in the home and not just PCs and Smartphone. In many ways CES 2010, the huge consumer electronics show which was held last week in Las Vegas, saw those web gadgets finally materialise. For although there were some interesting new  PCs (Lenovo broke the mould with a couple of its models), and an innovative smartphone from Motorola  the Backflip, CES 2010 was all about web-enabled TVs, devices, ereaders and of course tablets.

The impending arrival of  Apple’s tablet, the iSlate or iTablet depending on which ‘insider’ you believe, cast a very long shadow over the event. Almost all the major PC makers, along with tens of small far eastern companies, paraded web tablets that will inevitably rival whatever is up Apple’s sleeve. Of course web tablets are not new, Microsoft had one as far back as 2010, the difference this time round is that the tablets run largely using web browsers than full operating system like Windows. They are also very much driven by the social web with access to Twitter/Facebook and other networking sites one of their core applications.

Part of the new wave of tablets has been driven by the growing adoption of the Google Android platform; at the show I saw at least a dozen tablets running using this format. They worked well and did offer easy access to key apps as well as quick and easy web browsing, however the cynic in me did feel that they seemed little more than smart phones with bigger screens. It’ll be very interesting to see how the high profile models from the likes of Dell and HP fare.

Several companies did offer innovative takes on the tablet the best of which, in my view, was the Sony Dash. Designed to be used more in the kitchen and the bedroom the Dash offers very easy access to a host of key websites and from day one the users also has the option of downloading over 100 apps for the device. It goes on sale in the US shortly, but there’s no UK launch planned.

British company  Pure Digital also debuted an interesting device the show, the  Sensia is essentially an internet radio that has been customised  to enable the user to access their Facebook and Twitter accounts. Similar to Sony Pure is hoping that its community will create apps for use on the device.

CES 2010 was also the year of the ereader with a host of companies parading innovative new models. Almost all included on board wireless connections and web browsers so that the device could be used as tablets when they weren’t being used for reading. The device that perhaps generated the most excitement was the Plastic Logic Que ereader, which was originally developed in Cambridge in the UK. It has been created with newspapers and periodicals in mind. Much bigger than most ereaders the demos we saw of USA Today on its 8.5 screen looked very convincing. Its only problem is that it runs a mono screen rather than a colour one.

Sure to be a key rival to Plastic Logic in the high-end ereader sphere, the Entourage eDGe will be the first ereader to go on sale that sports two screens. The concept being that one is permanently used for reading books while the other enables the user to surf the web or work with Excel spreadsheets etc.

CES 2010 also saw the social web properly arrive on big screen sets. Almost all the major manufacturers from LG through to Panasonic announced internet ready TVs and Samsung even unveiled an app programme with a range of goodies such as YouTube and Twitter already optimised for its sets. Several companies also showed Skype running on TVs with set owners using services to make free video calls.

In some respects CES 2010 was transitional one. Many of the products will go on sale in the UK initially and only reach the UK at the end of the year. However it is clear that we are inching ever close to the connected home and the social web in every room

Poke and changing behaviour through social media

Wednesday, November 18th, 2009

I’ve been looking at a couple of ambitious and compelling new campaigns from the good folk at Poke.

The first, Orange People Project, is a new Facebook app that makes it easy for people to join together and do something. By going to where the audience exists – 20m FB users in the UK alone – this is a natural way to create new communities by matching unmet needs to willing helpers. It’s early days but has the potential to be something special.

The second is for children’s charity Barnardo’s and features teens talking about the reality of their lives. Often demonised by the media, the Teens’ Speech allows the adults of tomorrow to communicate directly with anyone willing to listen, and go beyond the stereotypes. Find out more on the Poke blog which has links through to where the content is being played out ahead of an alternative to the Queen’s Speech on MySpace during Christmas Day.

Both campaigns pack a punch because they genuinely have the power to change behaviour and perceptions among their audience. And actually “campaigns” is kind of the wrong word, because they will evolve and grow beyond a short-term timeframe… nice work guys.

Facebook now the major social media destination for brands

Friday, November 6th, 2009

There’s a roundup of some new interesting advertising based facts by the team at Econsultancy. Some are quite surprising too, with IAB reporting that UK online ad spend actually went up in 2008, though I wonder if that increases will be repeated in 2009.

The one that most caught my eye though was from a survey which reports that Facebook is the destination of choice for online retailers who want to engage with social media.

The report into the US market, dubbed Social Commerce on Facebook, Twitter and Retail Sites, indicates that 57 per cent of companies in the Internet Retailer Top 500 Guide have a presence on the website.

It also concludes that as many as 75 per cent of these firms utilise at least one of the major social networking sites or social shopping sites to advertise or make their brand known.

According to Jeffrey Grau, who penned the report, said: “Retailers need to place their virtual storefronts where their customers congregate.”

It would be every interesting to see comparative figures for the UK. I guess that many top retail online sites do have a presence on the social networking site, but that figure probably isn’t as high as 75%.

It would be even more interesting to disover figures for non retail brands

Since Facebook changed its offering for brands earlier in the year it has become an excellent place for companies to create pages which not only engages Facebook users but also act as online hubs that pull and push content from other websites like Twitter and YouTube. Shiny Red has worked on several of these types of sites now (like this one)  and they have proved very effective at bringing brands closer to their customers.

Case studies

Bassetts Becta ebay McDonalds National Lottery Panasonic Pfizer Sky Very Cobra Beer

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