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Posts Tagged ‘twitter’

The 10 hottest social media sites/apps of Spring 2010

Thursday, March 11th, 2010

A few years back guessing which new tech start up was going to capture the imagination of web users was largely the preserve of the Silicon Valley (and Silicon Roundabout) clique. Not any more though. For astonished by the success of Facebook, Twitter and LinkedIn everyone from bloggers through to mainstream media titles are all eager to find out what is the next big thing. For sites that begin to show what the industry calls traction today could soon be the mega businesses of the next few years.

So I thought it was time to do a little round up of ten social media apps and sites that may just become the next big thing. It is interesting that while the first wave of social media sites focused on networking, these have a slightly different approach. Many have strong networking elements, but they also incorporate a lot of mobile technology and the companies behind them are perhaps much more focused on developing business models that generate revenue from day one than their predecessors. For me then the hot areas are location based services, group shopping, instant blogging, Augmented Reality, video networking and ereading. Any app/site that combined all that lot would get my vote.

Here then is my top ten for now (in no particular order)

1 Groupon

groupon

This is without a doubt the hottest property in the US web scene at the moment. It has the backing of some serious investors and is starting to gain a very large following who are spending real money on the site. So why haven’t you heard of it? Well Groupon works by offering discount deals on goods and services in specific cities. And so far the company has focused on the US – the London launch is apparently months away. The really clever bit is that the day’s offer is only activated if enough people get together in a group and agree to go for it. So, for example, to get a 70% off deal from a hairdressers you might need to get 100 people to sign up for the deal. And you do this by spamming/sharing the offer with all your mates on Twitter and Facebook and via email. Businesses love it as they can guarantee a certain amount of business while getting a huge dollop of social media PR at the same time.

With a very obvious hole in the market a host of UK companies have launched their own Groupon rivals. The most noteworthy are Snippa and Groupola. Neither though has so far delivered enough really cool offers to turn heads. The good news for them is that if they can get it right there is more than enough room in the market for several of these services. There are also a lot of cities in the UK. Northern entrepreneurs really ought to be on the case here. The concept could even go hyper local with smaller communities in large cities having their own offerings. This will be very, very big.

2 Appmakr

There are a lot media companies and indeed bloggers with large followers, who would love to have a presence on the iPhone and the iPad. That’s where Appmakr steps in. This controversial US company enables anyone with content to easily create an iPhone app. Think of its as the Wordpress of iPhone apps. There are however several catches. Firstly you still have to pay a fee – the entry level basic service is $199. Secondly there are rumours that Apple is about to crack down on RSS content only apps in the near future. The argument runs that the apps don’t ofter anything than the websites/blog, which is easily accessible via the iPhone anyhow. Conspiracy theorists point to Apple’s cosy relationship with big publishing houses as being the real reason it is slightly sniffy about content driven apps. After all how many dreadful games are there on the platform? This however might prove to be Appmakr’s big opportunity. If it can develop basic apps that cost little yet add features such as retail or location based services as well as content it might keep Apple happy and generate a whole new way for smaller media companies to make money.

3 Chatroulette

chatroulette

In many ways this has already gone mainstream with features in the media as well as an odd marketing campaigns from French Connection. However I think Chatroulettte could mature in 2010 from being a service that is the preserve of exhibitionists through to one that enables people to make real connections. In case you missed the hype Chatroulette is little like video Skype but with a genius twist. You switch your webcam on and start having a video conversation. What makes it interesting is that the person you speak to is chosen at random. What has made Chatroulette notorious is that some users say that as many as one in ten of the people they encounter are naked men. Ever the optimist I believe that people will get bored with this, or maybe even Chatroulette’s developers will work out a way of weeding nakedness out. Then it is very likely that people will find real uses for the services. Think speed dating. Or even niches. I might be want to speak to a group of Arsenal fans after a game and if I specify that request I could be chatting to Mikhail from Moscow about the Russian Gooners appreciation society. Think too how it might work if it were incorporated into a TV and you could talk with randoms about live events.

4 Stickybits

There’s a full review here but the gist of Stickybits is that it allows you attach any kind of content – images, words etc to a barcode. So now if you scan the barcode of the Crunchy Nut Flakes in our kitchen you get to see a pic of my daughter along with an audio message telling her father that the CNFs are hers and I need to open the Bran Flakes instead. Where it might score in the future is that you can buy a kit to add your own barcodes to things. At the moment these are a bit pricey. But imagine if you could leave barcodes in public places where you could then access information or cheeky messages – that would be fun. For me though the optimum use would be having a barcode in a business card. When the users accessed it they could then get an audio message, some video, and some text which explain in much more detail about who I am and what I do. Stickybits is clearly great fun and there are loads of features to explore, but it does strike me as an app in search of a killer feature. Cleverly Stickybits are using the community to come up with ideas which strikes me as a very sensible idea.

5 Siri

siri-iphone

Siri is an amazing free app for the iPhone that basically acts as a voice-driven personal assistant. You ask it what’s the weather going to be like? and it delivers a forecast for you. It can do loads more cool things, read the review here. The future it portrays sounds amazing. Here’s what the makers say. “You will soon pick up your phone and start asking your assistant things like “take me to live CNN news,” “send my dad the latest John Grisham book,” or “tell Adam I am running 20 minutes late,” and you will then watch it all happen. This evolution towards simplicity of interaction will reduce the barrier to almost everything you use your mobile device to do.”

The annoying thing though is that it is so far only available in the US. I guess they have to work on voice translations for the UK which means it may never come here. Which would be a tragedy! Anyway if this sounds good join the Siri to the UK Facebook group here

6 Foursquare

Out of the top ten Foursquare is perhaps the best known and most popular in the UK largely because it is already been championed by a significant section of the British social media Twitterati. The one thing it doesn’t have in its favour is that it is not that easy to explain. In fact in many ways until you use the service you probably think it sounds a little well, rubbish. It is built around an app which is available on many mobile platforms. When you fire up the app you get the opportunity to check into the place where you are. So if I an in cafe I check in and I get awarded some virtual points by Foursquare. I then compete with my friends to see who can get the most Foursquare points during a week. It does sound dreadfully sad (like a weak mobile version of Top Trumps), but believe me it is very addictive. The game also has lot of social features, so you can add comments about the places you visit. It also hooks up nicely with Twitter so you tweet about where you are and what you are up to. However in spite of geekiness Foursquare is growing very quickly. Brands have also started to take it seriously. Soon it will be commoun to check in at places using Foursquare and get free offers etc. Some far sighted UK brands have been doing this already. I can’t quite see Foursquare ever really emerging as a social network to rival Facebook or as a serious reviews site either. It is however lots of fun.

7 Posterous

posterous2

Given my passion for blogging I had to include one content platform in the top ten and inevitably it goes to Posterous as I use it almost every day. This service, which began nearly two years ago now, enables users to blog very quickly and easily either by sending an email with the post and the picture included, or by using a very clever bookmarklet that lets users instantly grab an image on a page and then opens up a text box for them to get typing. The other clever bit is that once our post is up Posterous can send a link to any number of social sites including Twitter and Facebook to entice readers. Posterous also has a very simple to use iPhone app too and quite a few high profile US bloggers are very vocal about the format. It also has a rival called Tumblr, which is aso excellent and works in a similar though slightly more complicated way. Unluckily for Posterous several of its key features have now been incorporated in mainstream blogging platforms like Wordpress and Typepad, but Posterous is still growing very nicely and I would put money on the developers once again delivering some killer new unique features in the not too distant future.

8 Layar

layar beatles

One of the most talked up technologies of 2010 is Augmented Reality. AR browser Layar lets you overlay a layer of digital content over external reality as seen through your phone’s camera. Point your phone’s camera at a street/building/person, and on the screen, information about what you’re seeing is overlaid onto your view of it. With Layar any developer with a bright idea can add their own layer of content. There’s a Wikipedia layer for location-tagged Wikipedia entries, a find-an-available-house layer called Funda set up by an entrepreneurial Irish developer with an interest in property, and a bank has done one marking all nearby ATMs.There are also some fun apps including one that offers a very cool Beatles virtual tour of London. A lot of developers are working with Layar now and there are apparently over 400 apps for it. A lot of brands have taken notice too, so expect to see a rush of AR apps in the not too distant future.

9 Twitcasting

There are lots of apps that enable you to stream video from your mobile, Qik, for example, has been around several years.Twitcasting uses social media to take live streaming onto another level. After downloading the app, link your Twitter account to Twitcast site by signing in here and then shoot away. The screen on the Twitcasting app is split into a video recording screen and a twitter feed. Hit “Go Live” to go live and as you shoot the video a text box pops up suggesting you post a link to livecast to twitter. Any of your followers can then click on the link and go over to your video channel on the Twitcasting site – just the same way that TwitPic works. The livecast switches off if you receive a phone call. The website grabs @replies on Twitter and posts them as comments under the video – it’s pretty cool, it also archives your videos just like Twitpic does with pictures. Twitcasting might not be a huge mainstream success but some of its features are sure to be incorporated into other video sites very quickly.

10 Kobo

kobo

Kobo is a really good idea that makes a lot of sense for those who love electronic books. Unlike rival services Kobo sets itself apart from other digital book stores by offering a synchronised eBook library across a number of gadgets, from smartphones to netbooks. For instance, if you’re lucky enough to own an iPhone, an e-reader, a tablet PC and a desktop PC, Kobo will use cloud storage to sync your library across multiple devices, meaning your page is kept whatever you’re reading the eBook on, as well as giving you access to all your novels at any time. It has just launched in the UK, boasta huge library of titles and best of all has a lot fo the classic for free.

Social media delivers incredible Tsunami coverage

Monday, March 1st, 2010

Two a bit years ago I remember having a conversation with a colleague about whether Twitter was going to become a significant news source. The debate was sparked by blogging guru Robert Scoble who had suggested that in the future people would go to the micro blogging site for news before they turned to mainstream media organisations.

I remember saying something suitably sniffy like ‘can’t see Twitter taking on the BBC just yet.’ However as time has gone by I can see that Scoble was right in his prediction. Like many other Twitter users I often first hear about breaking stories through the site. This might be through friends tipping their followers off about a story or simply by people linking to articles that have just been published in online media.

There are also times when social media in general, and Twitter in particular, move so quickly that media just can’t keep up and a really great example of this was Saturday’s Tsunami in Hawaii.

To begin with social media played a huge role in ensuring that people knew to move to higher ground. Then when they got there the barrage of information coming out of the islands was incredible.

Try as they might CBS News and CNN couldn’t match the content that was spewing out of the island from connected citizens with their webcams, camera phones and tweets. In particular Skype enabled webcams and video streaming services like Qik played a huge role in delivering footage from across Hawaii in places where mainstream media didn’t have cameras.

Twitter was electric too. Once the Tsunami reached Hawaii the islands were buzzing with tweets about which water on which beach was receding and progressing and how the locals were feeling about the impending arrival of walls of water. It was amazing to have all those eyewitness reports even if the actual event was (thank God) not quite the spectacle it could have been.

Ultimately if you wanted to find out what was happening first social media sites, not mainstream media, were the place to be.

The buzz about Google Buzz and how it might impact on brands

Tuesday, February 9th, 2010

Google today unveiled what may become its most significant launch in several years in the shape of Google Buzz. But what is it and how might it shape the the next few years of online media?

What is it? - It is essentially the company’s attempt to build a social network. It has worked in this space before and even bought start ups that use social networking technology, but Buzz is its most realised attempt to deliver a rival to Facebook, Twitter et al

So what does it do? - At its heart Buzz is a stream of status updates, pictures, links, and videos from your friends. Imagine a rich media version of Twitter or Facebook and you are not far off. In many respects it isn’t unlike FriendFeed the social networking aggregator (which pulled together people’s online activity into one feed) which was bought by Facebook last year. If you use Flickr, Picasa, Google Reader, or Twitter you can incorporate that content into your Buzz. Interestingly, however, you can’t post an update to Twitter via Buzz, though Google says that feature is coming soon. To set Buzz up you chose who you want to follow from your Gmail contacts – it will suggest people to follow from who you email the most. The tricky party you’ll have will be weeding out your work colleagues from your friends. You can also have private or public buzzes. The plan is to also have buzzes for enterprise and educational users. In those cases, public buzzes may only be available within your company, while private would be private to other individuals in your network. Compare this with the much simpler Twitter which gives you a public account and lets anyone read your tweets.

But do we really need another social network? - In some respects no. Facebook and Twitter are hugely successful and both are still growing. Google is obviously very concerned that is missing out user’s content creation, both from a monetary point of view – the more pages it generates the more places it has for its very successful advertising – and also from as search point of view. It is hard for Google to track live updates from Twitter and impossible to search Facebook status updates. If Google Buzz is successful it will mean it has control over a huge new wave of content which will be easy to search.

Why would anyone use it though? - The genius part is that Buzz is being built into Gmail. Gmail users will in the next few days find a buzz tab underneath their inbox tab for them to explore. This means Buzz starts with a potentially huge installed base of over 176 million users. To put that in context Twitter has around 80 million users, so if over half of Gmail’s users try Buzz it will instantly have a larger base than Twitter.

Does it work on mobiles? – In some respects Buzz is as much about the mobile space as it is about the web. It works seamlessly with Google’s Android phone system, but is also compatible with the iPhone and other phone platforms. The idea is that you tag your posts to certain real life places, a little like the hot new start up Foursquare. So for example you’ll be able to see all the buzzes about a certain place like a restaurant and find out whether others think the food they sell is any good.

How will it work for publishers? - This is an interesting question. Twitter works well for publishers as it enables them to create an account for a website and then post updates about the content it has placed on the site. It works like a RSS reader. Google Buzz is more difficult for publishers in that it focuses on an individual through their Gmail account rather than a new account linked to a website. If anything it could be very democratic in that if content is good it will be shared by individuals which will of course drive traffic to the website.

Does it have any weaknesses? - Firstly while it will work well for existing Gmail customers it probably won’t attract many new customer to Gmail so its growth may be slow. Still with that huge installed base it will have access to a lot of content already. Secondly Buzz sends comments on your status update straight to your email which won’t please people who are already managing huge amounts of mail.

Any pluses or minuses for brands? - Well Buzz could definitely be a rival for Yammer and enable companies to create company-wide micro blogging systems. Most importantly though it will enable brands to track their reputation in the same way they do with Twitter. If people use Buzz to deliver Facebook style updates, if these are set to public they will be searchable (unlike Facebook) and brands may get more personal, more spontaneous views of their output than they do with Twitter.

In the long run Google Buzz could prove to be the Twitter killer. If Gmail’s many users adopt Buzz and get out of the habit of using Twitter then Twitter’s influence could seriously decline. There are already hardcore Twitter users who are becoming disenfranchised by the service as they see it increasingly becoming the preserve of brands, influentials, celebrities and spammers rather than a useful way of communicating with their friends. Buzz could work well for them. This would be bad for brands as because of the personal nature of Buzz it will be more difficult for them to get their messages out than it is via Twitter. Unoless of course Google has some interesting enterprise solutions up its sleeve.

The social media users profile chart

Thursday, January 21st, 2010

technographics

Like many people working in social media we were intrigued by the Social Technographics chart developed by Forrester a couple of years back. This rounded up some Forrester research on social media and used the data to create typical social media user profiles. So, for example, at the top we have Creators – who publish a blog make videos etc – and then at the bottom Spectators, people who imbibe social media but don’t actually create any content.

When the chart was originally put together Twitter, and to a lesser extent Facebook, was in its infancy. So Forrester has now put together a new chart that incorporates what it calls Conversationalists, these are people who use Twitter and Facebook for tweeting updates etc
When you look at the chart you’ll see that the figures add up to way more than 100% – that’s because mainly people are included on more than one category. For example many Shiny Redders would appear in all of them.

Interestingly Forrester says that there have been many changes in the last couple of years with Spectators maxing out at around 70%, Joiners growing rapidly and Creators growing, but more slowly.

There is obviously a huge amount of data begin the chart but to access that you will need to be a Forrester subscriber.

For more go here

And the UK’s most popular iPhone app – Carling’s iPint

Wednesday, January 20th, 2010

57 ipint uk app-thumb-240x226-94504So what do you think is the most popular iPhone app in the UK. A Twitter client? A game? Skpe? Well Comscore, the agency which measures online traffic, has today revealed which are the most popular iPhone applications across the world. And while Facebook is the most downloaded app in the US and music service Shazam is top in Europe the most downloaded app in the UK is surprise, surprise, branded content.

The iPint was launched by Carling (a Red Consultancy client) a year and a half ago and since then has chalked up well over a million downloads. The app, which mimics a person drinking a pint of beer, has also been used by the brand to deliver information to consumers about Carling’s competitions and promotions.

The statistics were revealed by Comscore’s Alistair Hill during his presentation at the Mobile Games Forum in London earlier this week. More info here

Twitter quitters

Tuesday, January 19th, 2010

Shock news from the tabloids this week as Jordan (Katie Price) announced that she is on the verge of leaving Twitter. This, after Lily Allen, Miley Cyrus and others have abandoned the site, casts fresh questions as to whether the site has the  power to maintain its popularity after a lot of recent media hype. In fairness, a lot of the buzz around Twitter has has been driven by celebrity users looking to use the site as a way of building their own personal profiles, so why the backlash now from some of its most famous ex- fans?

1. Celebs on Twitter are unfiltered
Before media interviews, our stars are prepped and primped by agents, publicists and PRs. Without that guidance, and with the ability to publish their thoughts instantly, ego fuelled celebs can lash out at their management, the media each other, and even fans. In turn, the tabloid media love these outbursts and publish stories portraying the rich and famous as spoilt brats throwing their toys out of the  pram.

2. Fans on Twitter are unfiltered
Few people have access to the email addresses or phone numbers of Hollywood’s A-List, or even the UK’s C-list! However, through Twitter getting in touch with Jonathan Ross or Russel Brand and giving them a piece of your mind is (as one popular tweeter would say) simples. And so the rise of the haters… Jessica Simpson has them, Bow Wow has them, and they are the reason Jordan cites for her considering leaving the site.

3. Celebrities, like brands, need to know when to listen and apologise, and when to ignore
Principle 1 of social media: Anyone can publish their opinion on anything whenever they chose to do so. Some of these opinions will be valid and constructive criticism, some will be nonsense. Some will be heard by millions, others will be read by six or seven people. 

Celebrities can make Twitter work for them by being aware of this fact, and adapting their behaviour accordingly, choosing one of two approaches for their account.

Broadcast – simply update your fans on what you’re doing, paying very little attention to anyone who isn’t as famous as you, ignore @mentions and limit your followers to under 200. This will keep you protected from reality and oblivious to anyone who doesn’t like you or your work, allowing you a pain free Twitter experience. Role models: Oprah, Mariah Carey, Justin Timberlake  

Engage – actively seek fan involvement, give them sneak previews, behind the scenes photos and respond to their comments and questions. This will enable you to grow a small army of die hard fans who feel like they have a real connection with you, and wil probably buy more of your stuff. Role models – Imogen HeapKarl Rove (oddly), Stephen ColbertJonathan Ross - special mention to Wyclef Jean who has in recent days turned his Twitter feed into a huge fundraising effort for victims of the Haiti earthquake.

CES 2010 – the social web gets everywhere

Monday, January 18th, 2010

Sony dashFor several years now pundits have been predicting that the social web will be available on all kinds of devices in the home and not just PCs and Smartphone. In many ways CES 2010, the huge consumer electronics show which was held last week in Las Vegas, saw those web gadgets finally materialise. For although there were some interesting new  PCs (Lenovo broke the mould with a couple of its models), and an innovative smartphone from Motorola  the Backflip, CES 2010 was all about web-enabled TVs, devices, ereaders and of course tablets.

The impending arrival of  Apple’s tablet, the iSlate or iTablet depending on which ‘insider’ you believe, cast a very long shadow over the event. Almost all the major PC makers, along with tens of small far eastern companies, paraded web tablets that will inevitably rival whatever is up Apple’s sleeve. Of course web tablets are not new, Microsoft had one as far back as 2010, the difference this time round is that the tablets run largely using web browsers than full operating system like Windows. They are also very much driven by the social web with access to Twitter/Facebook and other networking sites one of their core applications.

Part of the new wave of tablets has been driven by the growing adoption of the Google Android platform; at the show I saw at least a dozen tablets running using this format. They worked well and did offer easy access to key apps as well as quick and easy web browsing, however the cynic in me did feel that they seemed little more than smart phones with bigger screens. It’ll be very interesting to see how the high profile models from the likes of Dell and HP fare.

Several companies did offer innovative takes on the tablet the best of which, in my view, was the Sony Dash. Designed to be used more in the kitchen and the bedroom the Dash offers very easy access to a host of key websites and from day one the users also has the option of downloading over 100 apps for the device. It goes on sale in the US shortly, but there’s no UK launch planned.

British company  Pure Digital also debuted an interesting device the show, the  Sensia is essentially an internet radio that has been customised  to enable the user to access their Facebook and Twitter accounts. Similar to Sony Pure is hoping that its community will create apps for use on the device.

CES 2010 was also the year of the ereader with a host of companies parading innovative new models. Almost all included on board wireless connections and web browsers so that the device could be used as tablets when they weren’t being used for reading. The device that perhaps generated the most excitement was the Plastic Logic Que ereader, which was originally developed in Cambridge in the UK. It has been created with newspapers and periodicals in mind. Much bigger than most ereaders the demos we saw of USA Today on its 8.5 screen looked very convincing. Its only problem is that it runs a mono screen rather than a colour one.

Sure to be a key rival to Plastic Logic in the high-end ereader sphere, the Entourage eDGe will be the first ereader to go on sale that sports two screens. The concept being that one is permanently used for reading books while the other enables the user to surf the web or work with Excel spreadsheets etc.

CES 2010 also saw the social web properly arrive on big screen sets. Almost all the major manufacturers from LG through to Panasonic announced internet ready TVs and Samsung even unveiled an app programme with a range of goodies such as YouTube and Twitter already optimised for its sets. Several companies also showed Skype running on TVs with set owners using services to make free video calls.

In some respects CES 2010 was transitional one. Many of the products will go on sale in the UK initially and only reach the UK at the end of the year. However it is clear that we are inching ever close to the connected home and the social web in every room

Another reason for brands to embrace Twitter – SEO

Tuesday, December 8th, 2009

The number of brands using the world’s favourite micro blogging service is growing each week. It seems incredible but just six months back it was difficult to think of any brand that was using the service effectively, now there are many companies using Twitter for everything from customer engagement through to press liaison.

As of this week there’s yet another reason for brands to embrace the micro blogging service to communicate its core messages and that is because it Twitter is now good for SEO (search engine optimisation)

Google has just added real time searches adding updates from Twitter and Facebook groups (though not personal Facebook accounts) to its results. It hasn’t yet been rolled out in this part of the UK but is likely to go live in the next few days. There’s a more detailed explanation of the technical elements of the service here and on this video

It’ll be interesting to see how highly Twitter Updates feature on Google searches for brands, but given Google’s commitment to offering near live information I think they could be quite prominent. This makes it essential that brands have a presence on Twitter. If they don’t they might find that searchers are first presented with Twitter users who may have a very different view of the brand.

On a more positive note this also means that Twitter can also be used for SEO in this instance to deliver traffic to a blog or news post on a website. The idea being that the tweets feature links back to the parent site. This is a real opportunity for brands to improve their search engine rankings organically.

Twitter list of top UK fashion bloggers

Thursday, November 5th, 2009

If you are a regular Twitter user you’ll know that the last couple of weeks has been all about lists. Thanks to a tweak to the Twitter website users can now make lists of users and shares them with others. There’s a good post on how this works here.

So will lists transform the way that people use Twitter? It is too early to say at the moment. So many people now user third party software to access their Twitter account and only a handful of these apps have added list functionality to their offering. For the record lists are available now on Seesmic, but not on my favourite Twitter system Tweetdeck or the many mobile versions of Twitter.

One of the most interesting things about the lists is that its shows how people perceive/categorise you. One Shiny Redder is in ‘awesome music related list.’ ‘top London folk’ as well as other social media types.  I am waiting to be included in a Scott Walker obsessives list

Anyhow in a spirit of generosity and sharing I worked with the editor of Shiny Style, Andrea Petrou, to produce a list of UK fashion bloggers on Twitter. It is by no means comprehensive, but includes most of the main bloggers who update their websites more than once a day.

While doing the research I was struck by how vibrant the UK fashion blog scene is. There are lots of very professional looking sites that have great content that are constantly updated. Along with the equally vibrant mummy blogging sectors the fashion bloggers put two metaphorical fingers up to the notion that blogging in the UK is on the wane.

It is also interesting to note that most of the successful bloggers have hooked up with one of the major blog networks. So in fashion the key players are Handpicked Media (which has a huge selection of titles including the excellent Queens of Vintage), Aigua Media (which has several ex Shiny titles like Catwalk Queen) and Shiny Media itself which boasts Shiny Style and Brandish.

The list is here

What the Twitter Bing/Google deals mean for brands

Thursday, October 22nd, 2009

Yesterday was something of a roller coaster ride for tech journalists as they attempted to keep up with the latest news from Silicon Valley. In late afternoon UK time Microsoft announced what appeared to be a massive coup by stating that it had agreed a deal with Twitter to enable real time micro blogging searches on its Bing website.

Yet later that night just as the many – has Microsoft finally stole a march on its rivals? – features  were being published  Google announced that it too had agreed a deal with Twitter.

The main differences between the two deals are that the Microsoft will also include Facebook updates  in its searches and more importantly it has a beta site in place already. It is excepted to be weeks or even months before the Google Twitter site is live.

In the short term at least it is fantastic shot in the arm for the Bing search engine which, since its launch three months ago, has clawed its way to now boasting around 15% of US search engine traffic. It is a lot less in the Google-obsessed  UK.

The bad news for Brits is that while they can see the Bing site at the moment they can’t actually use it to search Twitter. The site has a tag cloud which shows trending topics in the UK – last night’s football means that Manchester United and Chelsea get a place as does Windows 7 and the latest Blackberry smartphone – but when users try and click on the words or search for another topic they get a message saying that ‘results are currently unavailable.’

The deals have huge implications for all three companies, though as Duncan Reilly in the popular US tech blog Inquisitr points out this morning – the real winner is us. Twitter will get a much needed injection of cash but Microsoft and Google will be able to offer much more advanced real time searches.

We will have to wait and see how Google powers the searches but the Bing site works in a very interesting way. In presenting search results it bears a couple of core things in mind, such as the length and quality of the tweet (‘I’m asleep’ won’t rate very highly, but a statement about a brand is likely to pop up much higher). More importantly tweeters with a large number of followers will appear higher up the list just as more popular news sites and blogs do in traditional searches.

So how will this impact on brands

1 The Bing and Google sites will be a hugely useful tool for brands who want to track online discussions of their launches and events. Marketeers can of course track tweets using searches on the Twitter home page. There are also other Twitter search and evaluation tools like Monitter which are available. What the Bing and Google deals do is to make it easy and simple for people working for brands to search using sites and technology they are comfortable with. So for example if a brand has a launch event it can watch in real time how its product is being tweeted about via Twitter but also keep an eye on what influential Twitter users are staying via Bing and Google.

2 It will lead to a renewed interest in brands engaging with Twitter. Put simply brands really can’t afford not to get involved with micro blogging now. Or else they could find that the main source of information on their brand is a person with many followers who has a negative view of the brand. I do think we will continue to see the rise of Twitter experts, kind of like SEO gurus, who offer brands instant ways of creating large Twitter empires. If Bing rates tweets on the popularity of the tweeters rather than the calibre of their followers (they could all be spam Twitter accounts for example) then this could be an option less savvy brands could follow. Far better though for brands to have some serious engagement with their audience via Twitter by using the micro blogging format to track what users are saying and then to engage too.

3 It will change how mainstream media companies approach Twitter. It will be imperative for companies to maintain huge Twitter audiences to ensure that they get as much traffic as possible via links from the new search engine sites. The Twitter sites could emerge as a serious rival to Google News as media companies  vie to be at top of the Twitter search tree and get the their news out to the world fastest.

Of course Google may take a completely different approach to ranking tweets and tweeters which again could have a very interesting influence. The next few months are going to be fascinating.

Case studies

Bassetts Becta ebay McDonalds National Lottery Panasonic Pfizer Sky Very Cobra Beer

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